Support

Email info@autoape.io. A person reads every message; expect a reply within two business days (US Central time). For an open live position you cannot close, put URGENT in the subject.

What to include

  • The email on your AutoApe account (never your password or broker keys).
  • The app version (Settings → About) and your operating system.
  • The module and venue involved (e.g. Stocks / Alpaca, DeFi / Solana) and the time in UTC.
  • What you expected and what happened. The app keeps a local log at %LOCALAPPDATA%\AutoApe\logs\autoape.log — attach it if you can.

Your money and your records

  • AutoApe never holds your funds. Orders are placed with your own broker, exchange or wallet, and your venue's statements are the record of your trades.
  • Your broker keys and wallets live in an encrypted vault on your machine. The vault password cannot be recovered; a lost vault is permanent. Keep your venue credentials backed up at the venue.
  • A lost connection or a lapsed plan pauses automation for new entries. Exits, sells and closes are never gated. Open positions stay at the venue until you close them — closing a position is always available, on every plan.

Billing and refunds

  • Paid plans are billed monthly through Stripe. Cancel any time from your dashboard; you keep access through the end of the billing period.
  • Refund requests: email us with your account email and the reason. Our written refund policy is being finalized with counsel and will be published here; until then every request is reviewed by a person.

Legal

Terms · Privacy · Risk disclaimer. AutoApe is a trading tool, not financial advice; trading carries substantial risk of loss.